Reference

Open rt99 Legal Terms for Indonesia

Open this legal page first if you want the plain version of how rt99 handles data, access, and account-change requests for Indonesia.

Local LawData UseCookie UseAccount Changes
Explore Lobby Read FAQ
rt99 Open rt99 Legal Terms for Indonesia
CONTACT ROUTES

Switch to our legal contact paths

If you need a legal clarification, our live chat, email, and contact form all route to the same support desk. We answer in simple English during 09:00-21:00 WIB, and the team can point you to the exact policy section for access, data use, or request changes. On mobile, the chat badge sits at the bottom right; on desktop, it stays in the header.

Team online

Live chat

Use the chat badge on mobile or desktop for policy questions, data corrections, or account checks. We keep the same thread so you do not repeat details when you follow up later in the day.

Email

Send a message if you need a written trail for a legal request. Include your account email, the page path /legal/, and the change you want so we can verify it quickly.

Contact form

Use the form when you want a structured request for access, data edits, or record copies. We reply during 09:00-21:00 WIB and confirm any step that needs your account details.

DATA AND SECURITY

Open our data and security steps

We handle this policy area as part of account safety, not as a separate add-on page.

Data handling

We keep account details, login logs, and transaction records together so support can check activity without making you resend the same proof each time.

Cookies

Cookies remember your session, language choice, and device state on mobile or desktop. If you sign out or clear the browser, the next visit starts fresh.

Login security

When you switch from Android to iPhone, or from mobile to desktop, we may ask for a fresh login check. That helps us confirm it is still you before account changes go through.

Record retention

We keep policy logs and transaction records only as long as needed for support, disputes, and legal duties. After that, we remove or archive them under our internal schedule.

Change requests

To change your account details, send the request from the registered email or the live chat thread. We verify the account first, then confirm what can be updated and what must stay on file.

Contact route

For legal questions, use the footer chat, email, or form. If local law affects access, we will point you to the same page text and the same support route in one reply.

Explore common legal questions here

These questions cover the points people check before they continue: who can access the site, how we use data, how cookies work, how long we keep records, and how you can ask for changes. If you send a request, we answer on the same contact routes used by support, and we keep the policy text tied to the live page at /legal/.

Access depends on local law and is available only where that law permits. If your area is not permitted, we do not ask you to continue or create an account.

We keep account details, login logs, and transaction records needed to verify activity, answer support questions, and handle disputes. We do not ask for more than the request needs.

Cookies keep the session steady, remember your language choice, and help the page load the same way on mobile and desktop. They also help us detect a fresh device login.

We keep records only as long as needed for support, policy change tracking, dispute handling, and legal duties. After that, we remove or archive them under our internal schedule.

Send the request through live chat, email, or the contact form from the registered account. We verify the account first, then confirm which fields can be updated.

Use the same support routes if you want a check on DANA, OVO, GoPay, or QRIS logs. We can point you to the matching record and explain the status.

Related Pages

rt99 Indonesia Register FAQ rt99 Login About Us