Reference

Open rt99 Privacy Policy

Your Privacy Policy page explains how we handle account details, cookies, and contact records before you open the lobby.

DANAOVOGoPayQRIS

Explore Lobby Read FAQ

Explore Data Use and Retention

rt99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We handle your privacy data with one rule: collect only what we need to open, secure, and support your account, then keep it for the shortest period that still meets legal and operational duties. If you choose DANA, OVO, GoPay, or QRIS, we store the reference,

1
status, and dispute trail needed to match the transaction to your account; we do not keep more payment detail than the job requires. From Jakarta or anywhere else in Indonesia, the same policy applies, and any access, correction, or removal request depends on local law and
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is available only where local law permits. We also show the current contact path inside your account so you know where to send a privacy request and how we log the reply.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Switch to Privacy Support Channels

Use the contact path that fits your situation. Live chat is inside the account area for fast privacy requests, WhatsApp handles login-linked questions when you cannot enter the dashboard, and email is there for written requests that need a paper trail. We answer in clear English for Indonesian accounts, and our team keeps each request tied to one ticket until it is closed.

Team online

Live Chat

Open live chat from the account area if you want a copy of stored data, a correction, or a privacy question. We answer around the clock and keep one ticket number for each request.

Use WhatsApp when you cannot enter the dashboard. We will ask for account-matching details, then handle the request only after we verify it is really you. Replies run from 09:00 to 23:00 WIB.

Email

Send email for written requests, including correction, access, or removal where local law permits. We log the message, attach it to your account, and return a clear reply you can save.

STORAGE RULES

Browse Cookies, Security, and Retention

We treat privacy as an account-level task, not a side note. Cookies remember your session state, device type helps us spot risky logins, and password or email changes trigger a fresh check…

Data Collection

We collect the fields needed to run your account: name, contact details, login history, device type, IP range, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We avoid collecting extras that do not support the request.

Cookies

Cookies remember your session, language choice, and banner response. On Chrome, Safari, and mobile browsers, you can clear them in settings, and our site will ask again the next time you open the page.

Account Security

Password and email changes trigger a fresh login check, and we may send a one-time code before we accept the edit. That step helps stop changes made from a shared phone, borrowed laptop, or stale session.

Retention

We keep records only as long as needed for support, dispute handling, anti-fraud checks, and legal duties. When a record no longer has a purpose, we archive it or remove it under our retention schedule.

Request Changes

You can ask us to correct your name, phone number, or payment reference through live chat or email. We verify the request against the account first, then confirm once the change is complete.

Access Requests

If you want to know what we store, send the request from the email tied to your account. When local law limits access, we explain the limit and point you to the right contact path.

Open Common Privacy Questions

These are the requests we see most often about data, cookies, retention, and account changes. If your question is tied to DANA, OVO, GoPay, QRIS, or a login from another device, the same privacy rules apply. Any action we take still depends on the account match and on local law where the request is made.

We keep the details needed to run and secure your account: name, contact address, login history, device signals, and the payment reference used for DANA, OVO, GoPay, or QRIS. We do not add extra fields without a clear need.

Cookies save your session, language choice, and banner response so you do not repeat the same step on every page load. They do not store full wallet secrets, and you can clear them in your browser at any time.

Yes. Send the request from the email linked to your account or through live chat, and we will verify the match first. After that, we share the categories we can disclose under local law and keep a record of the reply.

Use live chat or email to request a correction to your name, phone number, or payment reference. We check the account first, then update the field and confirm the change so you know it has been applied.

We keep records while they are needed for account support, dispute handling, fraud checks, and legal duties. After that purpose ends, we archive or remove them according to our retention schedule and any local legal requirement.

The wallet you use changes the payment reference we store, not the privacy standard. We keep only the transaction details needed to match your account, resolve a dispute, and meet retention duties under local law.

You can ask for closure and removal where local law permits. Some records may stay in archive if we need them for fraud checks, dispute handling, or legal duties, and we will tell you what remains.

Open rt99 Privacy Policy

Switch to Privacy Support Channels

Live Chat

WhatsApp

Email

Browse Cookies, Security, and Retention

Data Collection

Cookies

Account Security

Retention

Request Changes

Access Requests

Open Common Privacy Questions

01 What do you keep when I open an account?

02 Why do you use cookies?

03 Can I ask for a copy of my data?

04 How do I correct my details?

05 How long do you keep my records?

06 Do DANA, OVO, GoPay, and QRIS change what you store?

07 Can I ask for closure and removal?

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