How do I ask for a correction to my account details?

Send the request through Help > Terms Request after login or email support@rt99.asia. We may ask you to confirm your registered phone, email, wallet receipt time or account name.

Reference

Open With Clear Account Terms

Your rt99 Terms & Conditions explain how account opening, wallet use through DANA, OVO, GoPay and QRIS, game access, payout checks and support contact work before you join.

DANA wallet rulesOVO account checksGoPay and QRIS termsLocal-law access wording

Explore Lobby Read FAQ

Explore Terms Before You Join

rt99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Clear account rules help you decide whether to open an account and how to keep it in good order. Our Terms & Conditions cover registration data, one-account use, password care, wallet ownership, transaction checks, game-session records for titles such as Speed Baccarat and Treasures of Aztec,

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and when we may pause access while we verify a request. We write these terms for Indonesia use, but access and eligibility depend on local law and are available only where local law permits. If a payment name, device step or account detail changes, we update
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the terms page and place the current version at /terms-conditions/ so you can check it before using your wallet.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Check Term Questions With Us

Fast answers matter when a term affects your account, wallet or access. Use live chat for urgent term questions, email for records you want in writing, or the account help form when your question needs login checks. We may ask you to confirm your registered phone, email, last QRIS receipt time or account name before we discuss private details.

Team online

Live chat for term questions

Live chat is monitored daily from 09:00 to 01:00 WIB for Terms & Conditions questions tied to account access, wallet status, game-session rules, or a blocked login check.

Email for written requests

Email [email protected] when you need a written answer about a term, a dated copy of your account request, or a correction request involving your registered name or contact detail.

Account form after login

Use Help > Terms Request inside your account when the question includes DANA, OVO, GoPay or QRIS receipts, because the form attaches your account ID without exposing it in chat.

ACCOUNT CARE

Browse Account Rules and Controls

Your terms are more useful when the account controls behind them are visible. We keep registration data, wallet receipts, cookie choices, login records and support messages only for operational needs such as…

Registration data use

The terms allow us to use your registered name, phone and email to confirm account ownership, match wallet receipts, answer support requests and apply one-account rules when access is checked.

Cookie and device records

Cookies and device records help us keep your session active, recognise unusual login patterns, and show the current Terms & Conditions prompt after a material change to account rules.

Wallet verification checks

DANA, OVO, GoPay and QRIS activity may be checked against receipt time, account name and transaction reference before a wallet request is accepted under the Terms & Conditions.

Game-session records

For Speed Baccarat, Aviator, Super Bingo and similar rooms, the terms let us keep session IDs and round references so support can trace a disputed result without guessing.

Change request path

If your phone, email or name is wrong, send a correction request through Help > Terms Request or [email protected], then complete the identity checks we ask for.

Retention and deletion

We keep account and wallet records only as long as needed for operations, payment tracing, account safety and legal requests, then restrict or remove records when retention is no longer needed.

See Common Terms Questions

These answers focus on how the Terms & Conditions affect your account before and after you join. They cover access, registration, wallet checks, cookies, changes to terms, support contact and account records. If your situation involves a live wallet request or a specific game session, contact us with the account step and receipt time so we can check the exact record.

They cover account opening, one-account use, login security, DANA, OVO, GoPay and QRIS wallet handling, game-session records, support contact, term changes and when access may be paused for checks.

Yes. During registration, you must tick the Terms & Conditions box before the account form can be sent. We record that step with your account time stamp and device session.

Yes. Access and eligibility depend on local law and are available only where local law permits. If a location or account check raises a concern, we may restrict access while we assess it.

The terms require wallet details to match your account records where checks are needed. We may verify receipt time, transaction reference and account name before accepting a wallet request.

You can open the current page at rt99.asia/terms-conditions/ or use Menu > Account > Terms after login. If terms change materially, we may show a prompt inside your account.

Send the request through Help > Terms Request after login or email [email protected]. We may ask you to confirm your registered phone, email, wallet receipt time or account name.

We may pause access, hold a wallet request, ask for extra checks, or close an account depending on the issue. We keep support records so the decision can be traced.

Open With Clear Account Terms

Check Term Questions With Us

Live chat for term questions

Email for written requests

Account form after login

Browse Account Rules and Controls

Registration data use

Cookie and device records

Wallet verification checks

Game-session records

Change request path

Retention and deletion

See Common Terms Questions

01 What do rt99 Terms & Conditions cover?

02 Do I need to accept the terms before opening an account?

03 Can local law affect my access to the lobby?

04 How do the terms handle DANA, OVO, GoPay and QRIS?

05 Where can I see the current Terms & Conditions?

06 How do I ask for a correction to my account details?

07 What happens if I break the Terms & Conditions?

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